CV créé le :
31/03/2013
CV modifié le :
18/02/2023
Dernière connexion :
13/07/2023
Coordonnées
*********
*****************
Adresse :
* ****** *******
Colombes (92700)
Email :
*****************@*******.***
Port. :
************
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Customer Success Director, Sénior
Référence : 1125526
Expériences Professionnelles
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oct. 2022
aujourd'hui
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Customer Success Director
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FuturMaster
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* Manage a team of CSMs and lead a Squad made up of Sales, Presales, Support and Professional Services rep’s (12 people),
* Define value for the customers appropriately, and strategies to deliver it with my EMEA ExCom peers,
* Foster cooperation within the Squad in order to achieve ARR and EBITDA targets,
* Reduce churn and drive new business growth through greater advocacy and reference ability,
* Spread Customer Success knowledge and expertise across the company
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janv. 2018
oct. 2022
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Customer Success Manager
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FuturMaster
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Set up FuturMaster first CSM team and design CS program, materials, logo all by myself
* Design a proper Joint Success plan with the customer prior to the implementation, assess project outcome delivery through Success metrics analysis; measure customer satisfaction and value through regular touch points, surveys and KPI’s,
* Sustain FuturMaster growth retaining ARR, identifying expansion opportunities, and risk of churn
* Lead or initiate projects: Knowledge management, e-learning, Community platform
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janv. 2014
déc. 2017
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Senior Business consultant, FuturMaster
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* Capture prospects business challenges and pain points through discovery sessions
and deep dive workshops; design appropriate solutions,
* Collaborate with R&D on solutions improvement and AI/Machine Learning projects,
* Collaborate with Marketing staff to develop content that enhance brand and
solutions awareness.
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janv. 2010
déc. 2014
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Business planning manager
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DBApparel
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Team leader, S&OP project manager and FuturMaster project leader
* Set up a team fully dedicated to the International division forecast management,
i.e., sign-off process and KPI's; put in place a collaborative process including Export
teams and customers, in order to continually improve forecast accuracy and
Customer service level.
* Lead FuturMaster projects: advise and support the BUs in their forecasting process
setting-up, manage projects within the required budget (390k€) and time
constraints, supervise consultants' teams and interact with internal stakeholders.
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janv. 2005
janv. 2010
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Europe and Export Sales forecasts manager
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DIM
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Team leader, process coordinator and FuturMaster key-user
* Manage BU's forecast; interact with the BU's and Plants, Marketing and Customer
service; elaborate forecast for Export area; attend Regional meetings with
customers, analyze seasonal listing and propose marketing plan adjustments.
* Act as FuturMaster key-user; manage the databases; supervise development
requests and participate in applications implementation.
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janv. 2002
déc. 2004
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Europe and Export Forecast manager
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GUERLAIN
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janv. 2000
janv. 2002
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Launches Forecast and Demand coordinator
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GUERLAIN
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janv. 1997
janv. 2000
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Marketing assistant
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GUERLAIN
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Diplômes et formations
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juin 2013
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CPIM Basics of Supply chain management
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APICS certification
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juin 1999
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Advanced vocational diploma P.A
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ECCIP-CPSS Trudaine
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juin 1996
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English civilization and literature
- BAC+3
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UPEM
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juin 1995
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English civilization and literature associate degree
- BAC+3
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UPEM
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Compétences
FuturMaster, SAP, databases, Business Object, Confluence, Knowledge management, Cognos, AI, Machine Learning, Salesforce, SurveyMonkey
Compétences linguistiques
Centres d'intérêts
Randonnée, yoga, marche nordique, streetart, économie
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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