CV créé le :
09/09/2022
CV modifié le :
09/09/2022
Dernière connexion :
02/01/2023
Coordonnées
****
******
Adresse :
** *** ********
Paris (75000)
Email :
*******@*****.***
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Technical Pre-Sales, Confirmé
Référence : 1412887
Expériences Professionnelles
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janv. 2017
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Technical Pre-Sales
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Acer France, Asnières-sur-Seine, Ile-de-France, France
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* Provide technical support throughout the Sales and Marketing departments
* Provide technical information and supervision to partners and customers
* Collects business and technical information from clients regarding
requirements
* Research, compose, and deliver responses to RFPs.
Interacts with clients to clarify requirements and reviews RFP responses for
technical accuracy
* Attend and provide technical support to main Conferences and Trade shows
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mars 2014
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Junior Pre-sales Consultant
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Acer France, Asnières-sur-Seine, Ile-de-France, France
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* Provide technical support throughout the Sales and Marketing departments
* Provide technical information and supervision to partners and customers
* Collects business and technical information from clients regarding
requirements
* Research, compose, and deliver responses to RFPs.
Interacts with clients to clarify requirements and reviews RFP responses for
technical accuracy
* Attend and provide technical support to main Conferences and Trade shows
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janv. 2012
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System Administrator
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Acer France, Asnières-sur-Seine, Ile-de-France, France
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* Identify, troubleshoot, and resolve technical problems relating to systems and
applications.
* Acting as main point of contact and first line of support for the staff for any
queries, incidents and problems in relation to the IT infrastructure and possible
escalation to HQ IT department
* Tracking, coordinating and following-up incident and problem resolution with
HQ IT service
( third line of support) in accordance with the agreed service levels.
* Perform maintenance / upgrades to applications and systems.
* Deployment of new technologies while adhering to best practice.
* Performance tuning of servers and services.
* Assist in internal processes and procedures.
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janv. 2009
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IT Support Technician
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SCC
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* Responsible for solving issues, driving enhancements, and improving
support for all IT related functions on a day to day basis: operational support,
application support, and service delivery
* Providing service, maintenance, repairs and upgrades for all computers and
peripherals as well as routine moves, adds and changes
* Project managing field specific components related to operational goals and
application support
* Contact and collaborate with software and hardware vendors to solve
technical issues as needed
* Delivers engaging, informative, well-organized presentations
* Writing and presenting internal processes and procedures
* Writing Knowledge Base articles
* Providing on-call support in an on-call rotation
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oct. 2007
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IT Maintenance Technician
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Centre Informatique De Nogent
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* Identify, troubleshoot, and resolve technical problems relating to systems and
applications
* Hardware and Software installation
* Personal computer assembly
* Domestic Internet installation
* Domestic Interventions
* Training for the Elderly
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Diplômes et formations
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juin 2016
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Windows Server 2012 R2, Installation, Configuration & Administration
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Global Knowledge
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juin 2013
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Windows 2008 : Installation, Configuration, Déploiement & Administration
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Institut Logware Paris
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juin 2013
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Microsoft Exchange 2010 : Installation, Configuration & Administration
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Institut Logware Paris
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sept. 2006
juin 2007
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Licence professionnelle API, Informatique
- BAC+3
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Université Paris-Sud
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sept. 2004
juin 2006
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DEUST Assistant Micro, Réseaux et Logiciels, Informatique
- BAC+2
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Université Paris-Sud
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Compétences linguistiques
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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