CV créé le :
17/12/2022
CV modifié le :
17/12/2022
Dernière connexion :
17/12/2022
Coordonnées
*******
*****
Adresse :
Marseille (13000)
Email :
*************@*******.***
Port. :
************
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My role, Sénior
Référence : 1429069
Expériences Professionnelles
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déc. 2021
sept. 2022
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European I.S. Administrator Bibliotheca
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* Perform desk-side and remote support for 450+ global employees
* Travel to offices in UK, France, Germany, Denmark & Switzerland
* Build, repair and deploy workstations and servers per departmental needs
* Manage users, devices & policies in RSAT & Azure/ Intune, Nsuite Admin, Sharepoint, TeamViewer,
PowerShell.
* Domain & DNS management, Active Directory, Microsoft 365, FreshService.
* Meraki, Ubiquiti and PF Sense system and policy management
* Process Helpdesk tickets from users for Incidents, Problems & Requests, plus IS related Changes,
Enhancements, Projects and Tasks.
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oct. 2020
nov. 2021
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My role
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Foreign Exchange Trading market specialist, dealing with global Banks such as Société Général,
HSBC, Barclays ...
My role:
- Monitoring of bugs, incidents and management of Banking operations Software by Smart Trade.
- Report and repair software issues.
- Use of different system monitors such as:
mRemote - Jira - Jconsole - SmarthCS - Centreon - FreshDesk - Support UI, Ctrix.
- In direct contact with the clients and FX SpotStream. Categorised the tickets.
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juil. 2015
juil. 2020
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Help Desk Technician
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BLUESEED TECHNOLOGY LIMITED
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* In charge of our clients equipment.
* Hardware: Computer, Router and Switch.
* Software: Windows 7/10,Remote control tools, Linux.
* Daily target:
- Carry out around ten interventions per day via internal tickets.
- Verification, Configuration ,Investigation, Software Installation and Update, Network Issue ...
- Daily report to the hierarchy on the management of tickets.
- Management of problems via Trouble Shooting (diagnosing system errors).
- Management of computer stock and ordering of equipments.
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janv. 2013
juin 2015
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Help Desk Support Technician
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Plusnet
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* Role: Support HelpDesk.
* In charge: 40 calls per day and Emails.
* Daily Target:
- Technical assistance provided to customers by phone, E-mail.
- Identify, diagnose and correct problems for mobile devices.
- Create trouble tickets and enter them into a database and send them correctly to the appropriate team
members.
- Creation and deletion of customer accounts via Active Directory.
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janv. 2006
mai 2011
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Sales And Marketing Representative
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Masr Kobra
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Environment:
* Events company,
* B2B in Face to Face,
* Business development and marketing approach,
* Customers: Government, music festival and cinema (local and international).
My roles:
* Business development: extend our activities,
* Marketing: internet support (Linkedin, Google, advertising etc),
* Finding partners/sponsors (hotel, transport, security etc),
* Weekly activities: 5-10 meeting customers, negotiation, 50 calls and emails,
* Managing medium and big budget between £10 000 and £250 000,
* Tight deadlines,
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Diplômes et formations
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déc. 2018
déc. 2019
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Cisco Network Certificate course, Information Technology - CCNA
- BAC+5
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sept. 2007
juin 2011
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Master's degree, Business Technology (Network Management); C++, Oracle, Java Linux
- BAC+4
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Canadian International College Cairo, Egypt
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Completed courses such as statistics, knowledge based decision support systems and knowledge management
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Cisco Network Certificate course (CCNA) Cisco CCNA Exploration: Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless
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Compétences
Active Directory, Network Management, Oracle, database, C++, Centreon, software issues, Software Installation, Software Development, DNS, knowledge management, Jira, Java, Linux, Azure, Microsoft Azure, Microsoft 365, Windows, Windows 2000, Microsoft Office, Routing Protocols, Router, Sharepoint, decision support systems, TeamViewer, Information Technology, PowerShell
Compétences linguistiques
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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