CV créé le :
19/02/2024
CV modifié le :
19/02/2024
Dernière connexion :
06/03/2024
Coordonnées
******
******
Adresse :
Paris (75000)
Email :
****************@*****.***
Port. :
*************
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SALES MANAGER, Sénior
Référence : 1489005
Expériences Professionnelles
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janv. 2018
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SALES MANAGER
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CURRENT Riyadh, Saudi Arabia
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* Successfully achieved revenue goals, and developed and executed strategic sales plans aligned with
the hotel's vision for enhanced profitability.
* As a sales manager, responsible for negotiating guest room rates, meeting room rentals, function
space, and other hotel services within the approved booking guidelines. Ensure all sales contracts,
rate agreements, and banquet/catering event orders are accurately produced and reviewed to
prevent errors and ensure that everything is in order.
* Maintained a commitment to providing exceptional client service.
* Support the operational aspects of booked business, including proposal/contract generation,
customer correspondence, and corporate rate letters.
* Able to support the hotel's service and relationship strategy, driving customer loyalty by delivering
service excellence throughout each customer experience.
* Establish a collaborative working relationship with other hotel departments to ensure seamless
provision of services to clients. Disseminate critical sales-related information to other departments
promptly and effectively to facilitate smooth and efficient operations.
* Providing flawless customer service and supporting the hotel's service and relationship strategy,
boosted customer loyalty. Ensure that each customer's experience is exceptional and will encourage
them to come back for more.
* Maintain client files and updated information daily according to established departmental policies and
procedures. Produce monthly sales reports and sales forecasts for assigned areas of responsibility.
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janv. 2016
janv. 2018
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DUTY MANAGER/NIGHT MANAGER
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Riyadh, Saudi Arabia
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* Ensure all guest service experiences are flawless, upscale, professional, and high-class. Provide the
best possible service to ensure that guests have a positive experience.
* Analyze customer feedback and provide direction to improve the overall rating consistently.
* Ensure all employees perform assigned tasks, and coordinate Front Office activities with other
departments during the night shift.
* Check accommodations, make sure any special requests are carried out accordingly, greet guests
upon arrival, and ensure escort to accommodations if appropriate.
* Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
* Inform all Overnight staff of nightly activities, group and VIP arrivals, special requests, and repeat
guests.
* Ensure seamless communication between guests and staff and promptly address any service issues.
* Manage and monitor activities of all employees in the Front Office department, ensuring they adhere
to the standards of excellence and to the guidelines set in the employee handbook, hotel policies
and procedures, coaching, training, and correcting where needed.
Business or Sector Accommodation and food service activities Department Operation
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sept. 2011
janv. 2016
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ASSISTANT GUEST RELATIONS MANAGER
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Riyadh, Saudi Arabia
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* Ensure guest satisfaction by monitoring personnel for prompt and courteous attention from arrival to
departure.
* Deal with guest complaints and refer them to the appropriate person or department. Ensure that
corrective action is taken and follow up on the issue to ensure that the problem has been resolved.
* Inspect the VIP rooms for any available amenities.
* Select and reserve rooms for VIP and regular guests, and coordinate with Housekeeping.
* Ensure that the department responsible for preparing these rooms is properly equipped and prepared
for the task.
* Before the VIP arrives, inspect their room to ensure that everything is ready, including room condition,
fruit basket, amenities, minibar, etc.
* Ensure the return of amenities in case of cancellations and no-shows.
* Escort SCC members and VIPs to their allocated rooms.
* Prepare requisitions for amenities on a timely basis.
* Comply, analyze, and control guest relations costs.
* Cooperate, coordinate, and communicate with other departments, as required.
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déc. 2008
févr. 2011
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FRONT DESK RECEPTIONIST
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Riyadh, Saudi Arabia
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sept. 2006
déc. 2008
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Casablanca, Morocco RECEPTIONIST ACCOR (IBIS CASABLANCA)
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Compétences linguistiques
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