CV créé le :
08/12/2015
CV modifié le :
23/06/2020
Dernière connexion :
21/03/2023
Coordonnées
****
*******
Adresse :
* *** ** ** ****
Bagnolet (93170)
Email :
********@*****.***
Port. :
************
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Service Client/ Agent de voyage, Sénior
Référence : 640943
Expériences Professionnelles
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sept. 2013
juil. 2015
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Senior Customer Service Associate
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Serco BPO
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-Assisting passengers to make flight booking for easyJet Airlines
-Creating new bookings
-Handled Ticketing and Reservation calls
-Handling passenger’s query & complaints related to bookings, cancellations & other passenger issues on calls.
-Processing compensation for delayed flight as per EC regulation
-Authorizing refund requested by airport agents on calls while promoted for airport support
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janv. 2010
août 2013
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Senior Customer Service Associate
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Wipro BPO Service Ltd
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Singapore Airlines.
-Handled Ticketing and Reservation calls
-Handling passenger’s query & complaints related to bookings, cancellations & other passenger issues on calls.
-Capture the interactions made with the customer.
-Validating customer requirement with respect the company product.
Delta Air Lines
-Handled frequent flyer membership program queries via emails, letters and fax
-Handling passenger’s complaints and feedback and replying respectively on a corporate level.
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juil. 2008
janv. 2010
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Senior Customer Service Associate
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Firstsource Solutions Ltd
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- Handling Customer’s query & complaints related to activation, network & usage of product on calls
-Capture the interactions made with the customer.
-Validating customer requirements with respect the company product.
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juin 2007
mars 2008
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Customer Service Associate
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sparsh BPO
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-Generating leads for sale of insurance policies through outbound phone calls made to prospects
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mai 2006
avr. 2007
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Crew Member – 5 Star
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McDonald’s Family Restaurant
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-Taking care of service on the service counter.
-Checking Quality of products before & after cooking.
-Ensuring customer receives hot & fresh food immediately after placing order without any wastage of food.
-Carrying out basic hygiene activities like housekeeping.
-Handling birthday partys.
-Taking Stock inventory.
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Diplômes et formations
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juin 2003
mars 2005
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B.Sc
- BAC+2
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VES college, Mumbai, Inde
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Compétences
agent Billetre, Service client, téléconsellier
Compétences linguistiques
Centres d'intérêts
Football
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Important
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CV actualisé il y a plus de 6 mois, certaines informations peuvent ne pas être à jour.
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